TOS
PREAMBLE
These general conditions govern contractual relations for any distance selling in Metropolitan France only, carried out from the e-commerce site www.gold-fragance.com between :
GOLD FRAGRANCE
Hereinafter referred to as “the Company”, and its customers within the meaning of article L. 121-16 of the Consumer Code hereinafter referred to as “the Buyer”.
These general conditions of sale may be modified at any time and apply to any sale subsequent to their publication on the site. Some of the provisions of its general conditions may be modified from time to time, so it is necessary that they be re-read before each visit or purchase on the site www.gold-fragance.com . Any purchase on the site is governed by the general conditions applicable on the date of the order. By accessing the site and confirming your order, you agree to accept without reservation the general conditions of sale and to respect the articles appearing therein.
ARTICLE 1: OBJECT
These General Conditions aim to define the terms of distance selling between GOLD FRAGRANCE and the Buyer, from placing the order until delivery of the product, including the after-sales service stages.
ARTICLE 2 - PRODUCT INFORMATION AND AVAILABILITY
The products offered for sale by the Company are those appearing on the Company's Site on the day the Buyer consults the Site. The Company presents on its website the products for sale with the necessary characteristics respecting article L 111-1 of the Consumer Code, providing the possibility for the Buyer to know the essential characteristics of the products available for sale before the sale. of his order. In the event of an error or omission in this presentation, the Company cannot be held liable. The photographs and texts illustrating the products have no contractual value.
GOLD FRAGRANCE suppliers reserve the right to modify a product during collection. Consequently, GOLD FRAGRANCE may be required to deliver to the Buyer an item of the same price, slightly different but of equivalent quality to that described in the corresponding product sheet on the site. In this case, if the Buyer is not satisfied with the product delivered, he can use the withdrawal procedure described below, consisting of a right of exchange or refund.
The products are offered for sale while stocks last. In the event of an error regarding the availability of an ordered product, the Company will inform the Buyer by e-mail as soon as possible. The Buyer will have the option of having the product replaced by another of equivalent quality and price, or of canceling the order.
ARTICLE 3 - PRICE
The prices of the products are indicated in Euros (€), all taxes included (TTC), excluding participation in preparation and shipping costs. The amount of delivery costs invoiced in addition is specified to the Buyer on the order form before validation of their order.
The prices indicated take into account VAT and any reductions applicable on the day of the order. If the VAT rate were to be modified, these changes could be reflected in the price of the items without the Buyer being informed in advance.
ARTICLE 4 - ORDER
The Buyer undertakes to verify the completeness and accuracy of the information he provides when ordering. The Company cannot be held responsible for data entry errors and their consequences. The costs incurred for reshipping the order would be the responsibility of the Buyer.
Any order implies unreserved acceptance of these general conditions of sale, prices and descriptions of the products available for sale.
After validation of the order, the Company sends the Buyer a confirmation email to the email address indicated during the order.
The sales contract is concluded under the suspensive condition of receipt of the sale price. In the event of non-payment, incorrect address or other problem on the Buyer's account, GOLD FRAGRANCE reserves the right to block the Buyer's order until the problem is resolved.
In the event of unavailability of an ordered product, the Buyer will be informed by e-mail and the cancellation of the order for this product, as well as its possible refund, will then be made.
ARTICLE 5 - PAYMENT
Payment for the order can be made by:
- Bank card (credit card, Visa, Mastercard)
- Paypal
- Transfer (order sent upon receipt of transfer)
In the case of payment by credit card, a refusal of authorization by the banking center entails the cancellation of the order automatically and without compensation. If an incident occurs during registration of the order, it is null and void, the Buyer must then repeat the order placing procedure.
Use of PayPal implies acceptance of PayPal's terms of use.
ARTICLE 6 - DELIVERY AND RETURN
Delivery is made to the address indicated by the Buyer when ordering, he has the possibility of indicating a delivery address different from the billing address.
Delivery times are indicative. A delay cannot give rise to a refusal of goods. During sales periods, it is possible that delivery times may be longer than those indicated on the day the order is placed.
In the case of payment by check, the order will be processed upon receipt of the check. The applicable deadlines are then those on the day of receipt of the check and can therefore be modified from those indicated on the day the order is placed.
If an item is unavailable, the delivery time may be extended or the order may be split and delivered in several installments. In this case, shipping costs will only be charged for a single shipment.
Upon delivery, the customer must check the condition of the packaging of the goods.
In the event of a problem at the time of delivery, it must indicate all useful reservations (damage, missing item, damaged package, broken items, etc.) on the delivery note and contact customer service by email within 24 hours after delivery: contact@gold-fragrance.com , to notify him of any anomalies noted and enable him to take all necessary recourse.
In the event of a non-compliant reservation, GOLD FRAGRANCE reserves the right to refuse handling of the dispute.
Delivery time :
For all orders placed from Monday to Friday (excluding public holidays), delivery will be made in 48 hours to 72 hours.
The delivery time is taken into account from the time the package is handed over to the carrier. Orders placed on Saturdays, Sundays and public holidays will be processed the first following business day.
These service times are not guaranteed during certain busy periods (sales, summer period, carrier strikes, bad weather, etc.)
Back :
The buyer has a right of withdrawal of fourteen (14) calendar days from the date of receipt (extended until the first following working day if receipt over a weekend).
Return costs remain the responsibility of the buyer.
Any product returned incomplete, damaged, used, washed, damaged, deteriorated or soiled will not be refunded or exchanged. Products must be returned intact in their original packaging.
ARTICLE 7 - RIGHT OF WITHDRAWAL
The Buyer has 14 (fourteen) days from receipt of their items to exercise their right of withdrawal, without having to give reasons or pay penalties, with the exception of the costs of returning the products concerned.
In the case of exercising a right of withdrawal motivated by a delivery error or product damage attributable to GOLD FRAGRANCE , then the Company will bear any return costs and initial shipping costs if applicable. .
All Products delivered in France may be subject to a refund except those excluded by law (hygiene products, personalized items at the Buyer's request, foodstuffs, etc.) The Products must be intact, complete and packaged in the original packaging. If the Buyer does not return their entire order and keeps one or more products ordered, then the amount of the initial delivery costs will be retained by GOLD FRAGRANCE.
GOLD FRAGRANCE reserves the right to substitute an item of equivalent quality or price. In this case, if the Buyer exercises his right of withdrawal, the return and reshipping costs remain the responsibility of GOLD FRAGRANCE .
The company undertakes to reimburse the Buyer who has exercised his right of withdrawal the sums as soon as possible and at the latest within thirty (30) days following the exercise of the right of withdrawal.
The refund will be made according to the payment method at the time of purchase.
Exchange
The Buyer has fourteen (14) calendar days to request an exchange.
The Buyer will then have to pay return and delivery costs on the new order.
To request an exchange, the Buyer must contact Customer Service to validate the return by email: contact@gold-fragrance.com .
The product to be returned must be intact, complete and packaged. The return of the product may take place during the time that the new product is delivered, subject to the carrier and the availability of the exchange product.
ARTICLE 8 - GUARANTEES
All products for sale on the website www.gold-fragrance.com benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the Buyer to return products delivered defective or not compliant.
The legal guarantee against hidden defects is two years, with some exceptions. The warranty and after-sales service conditions are communicated by GOLD FRAGRANCE customer service, whose contact details are:
- Article L211-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
- Article L211-5 of the Consumer Code: To comply with the contract, the good must:
1) Be suitable for the use usually expected of similar goods and, where applicable:
o correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
o present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
- - Article L211-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the goods.
- - Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not would not have acquired, or would have only given a lower price, if he had known them.
- - Article 1648 al 1 of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
Damage resulting from a cause external to the product (an accident, shock, lightning, storm, current fluctuation, etc.), use, installation or a connection that does not comply with the manufacturer's specifications or instructions are not covered by the warranty.
ARTICLE 9 - PERSONAL INFORMATION
The data concerning the Buyer are personal information essential for processing their requests. GOLD FRAGRANCE undertakes to respect the confidentiality of the personal information communicated to it by the Buyer during his visits to the site. GOLD FRAGRANCE nevertheless reserves the right to use these contact details for the purposes of commercial promotions or any other events organized by the Company, in strict compliance with the Law on Confidence in the Digital Economy (LCEN).
In application of the “Informatique et Libertés” Law (Law of January 6, 1978 modified by Law No. 2004-801 of August 6, 2004), the Buyer has a right of access, modification, rectification and deletion of data concerning him (art. 40 of the amended Law).
The Buyer may exercise his right of access to the file, his right of opposition and his right of rectification or deletion for information concerning him by sending his request by email to the address:
ARTICLE 10 - INTELLECTUAL PROPERTY
All content of the Site www.gold-fragrance.com (texts, illustrations, brands, logos, videos) is the exclusive property of MBA, its co-contractors or its partners and are protected by copyright, trademarks or patents.
Any partial or total reproduction of the content by any means whatsoever and on any medium is subject to prior and express authorization from MBA. None of the material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Under no circumstances can MBA be held responsible for the violation by a user of rights held by third parties and perpetrated as a result of the latter's activities on the site. www.gold-frangrance.com .
ARTICLE 11 - CONFIDENTIALITY POLICY
The site www.gold-fragrance.com uses cookies allowing it to measure its audiences.
The cookie does not allow the Company to identify the Buyer as an individual, but it records certain information relating to his navigation and his journey on the site (the pages consulted, the number of views, the date and the time of consultation, etc.). The retention period for this information is 1 year.
Data relating to the Buyer's browsing and searches may be processed for advertising targeting purposes, in compliance with personal data protection law.
ARTICLE 12 - APPLICABLE LAW
The parties agree that these general conditions are subject to French law. In the event of a dispute, the Buyer undertakes to contact the Company as a priority in order to attempt to resolve amicably any dispute that may arise between the parties. In the absence of conciliation, the French courts will have sole jurisdiction.
Website www.gold-fragrance.com complies with French legislation, and under no circumstances does MBA give any guarantee of compliance with local legislation which would be applicable to you for any consultation of the website from other countries.